Frequently Asked Questions

WHAT HAPPENS IF I CALL YOU OUT AND YOU CAN'T GET IT RUNNING?

Don't worry, if we can't restart your car you will not have to pay any charges.

I HAVE DRIVEN MY CAR ON THE WRONG FUEL FOR ABOUT 15 MILES AND IT CUT OUT. HAS IT DONE PERMANENT DAMAGE?

In our experience 99% of the time you will not have sustained any serious damage. Once we have carried out our service your vehicle will be back to normal.
In the unlikely event that you have sustained serious damage and it won't restart then you will not be charged!

WILL MY FUEL FILTER NEED CHANGING?

No, during our process the filter is cleaned and flushed through.

MY ENGINE MANAGEMENT LIGHT AND WARNING LIGHTS ARE ON. WILL I NEED TO TAKE IT TO THE DEALERS TO GET THEM TURNED OFF?

No all our vehicles carry engine management / vehicle electronics software to reset all fault codes.
This is as important as draining out the incorrect fuel as your vehicle will be in "limp home" mode!

WHAT IS LIMP HOME MODE?

When your e.c.u [electronic control unit] detects something semi-seriously wrong it enters into "limp home" mode which means that the engine won't rev beyond a pre-programmed speed and won't let you accelerate very fast or may indeed limit you to a low speed.

HOW DO I KNOW THAT YOU WILL REMOVE ALL THE WRONG FUEL?

Because our purpose built equipment [£8k each] allows us to view when your fuel system is completely empty [unlike other van mounted equipment on the market].
Vehicle fuel gauges are not an accurate measure of when your fuel system is completely empty.

Get in touch!

Telephone:

07856 941 083

Email:

contact@fuel-contamination.co.uk

Fuel Contaminations Ltd
24 Clarendon Road
Cheshunt, Herts
EN8 9DJ

VAT 941 946 988

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